Store Membership Term & Conditions

General

The Sulwhasoo Membership Program also known as Sulwha Club (“Program”) is a program of the Sulwhasoo brand under AMOREPACIFIC (M) Sdn Bhd (“The Company”). Terms and conditions herein including rewards and privileges (“terms and Conditions”) may be changed, withdrawn or terminated at any time without prior notice to members (“Members”) at the sole discretion of the Company.

Sulwhasoo Membership Program uses member’s valid NRIC or Passport number as identification. Members are required to provide valid Malaysian IC number and permanent address in Malaysia. For non-Malaysians, passport numbers and permanent address in Malaysia is required. Members are advised to refer to the Privacy Policy on the Sulwhasoo website for more information on the processing and handling of the personal data provided to the Company in relation to the Program.

  • “Program” means Sulwhasoo Membership Program introduced by AMOREPACIFIC (M) Sdn Bhd hereafter referred as “The Company”.
  • “Rewards” means the goods described in the Sulwhasoo Membership Program or otherwise offered as Rewards Benefits at any time.
  • “Points” means points accumulated from your purchase.
  • “Membership Date” means your join date with Sulwhasoo Membership Program.
  • “Home Counter” is referring the counter where you register as member. You will be receiving news and updates of your home counter only.

Membership

  • Sulwhasoo Membership is a lifetime membership and only valid from purchase via authorized Sulwhasoo Boutiques and Sulwhasoo departmental stores in Malaysia only.
  • Sulwhasoo Jade and Amber membership are valid for 1 year. To remain the membership status, minimum spend of RM5,000 for Jade and RM10,000 for Amber has to be met within your 12 months membership period. Otherwise the membership status will be downgraded
  • Upgrade Reward will be awarded ONCE for per customer only.
  • Sulwhasoo may, at its discretion, amend the qualifying criteria at any time without prior notice to members. Members are advised to check the Sulwhasoo website for updates on Terms & Conditions from time to time.
  • Sulwhasoo may, at its discretion, amend the qualifying criteria at any time without prior notice to members. Members are advised to check the Sulwhasoo website for updates on Terms & Conditions from time to time.
  • Membership points and privileges are non-transferable and may only be used by the member for purposes outlined in the Program.

Rewards & Privileges

Points Accumulation and Redemption

  • Earn 1 point for every RM1 spend on Sulwhasoo product.
  • Points are earned and accumulated through the purchase of Sulwhasoo products and services at Sulwhasoo boutiques and Sulwhasoo departmental stores in Malaysia only.
  • Members will not be entitled to earn points for any purchases made in duty free outlets and e-commerce platforms (Lazada, Zalora, Shopee)
  • Membership points reflection takes at least 1-3 working days, Sulwhasoo reserves the right to reject any request to issue points after a transaction has been made.
  • Points are valid for 1 year from each purchase date. Expired points cannot be carried forward nor be exchangeable for cash.
  • Points can be used to redeem from an assortment of products or services on our Sulwha Rewards catalogue. Rewards catalogue will be change from time-to-time and Sulwhasoo reserves the rights to replace the item with another of equivalent value without prior notice.
  • Items in the rewards redemption catalogue are subject to item availability or while stocks last. Member may redeem the points as soon as it meets the minimum points requirement stated in the catalogue.
  • Points will be deducted from member’s account after redemption has been done. All rewards redeemed are final and no exchange is allowed.

Birthday Rewards

  • Birthday 2x points is only applicable to the 1st purchase on your Birthday Month.
  • Birthday Gift redemption is only applicable to members who have at least 1 transaction in the last 12 months. No purchase is required.
  • Members are given 1 months to collect their birthday gift at the Home Counter only.
  • Sulwhasoo reserves the right to change and replace the Birthday Gift without prior notice.

Member Get Members Reward

  • Member will receive 100 bonus points when friend/family make first purchase and successfully join Sulwhasoo Membership program.
  • The Recommendee must provide Recommender 's Name and phone number for verification and reward redemption

Changes to The Membership Program

  • The company may at any time vary, modify or amend the Terms & Conditions at its absolute discretion and Members shall be bound by such variations and amendments.
  • The company is entitled at any time in its absolute discretion, without giving any reasons or notice, to terminate or withdraw this program.
  • The discretion of the company on all matters relating to this program shall be final and binding on the Membership Program and no correspondence shall be entertained.