Membership Terms & Conditions

General

The Sulwhasoo Membership Program also known as Sulwhasoo Club (“Program”) is a Program of the Sulwhasoo brand under AMOREPACIFIC (M) Sdn Bhd (“The Company”). Terms and conditions herein including rewards and privileges (“terms and Conditions”) may be changed, withdrawn or terminated at any time without prior notice to members (“Members”) at the sole discretion of the Company.

Sulwhasoo Membership Program uses member’s valid NRIC or Passport number as identification. Members are required to provide valid Malaysian IC number, phone number and permanent address in Malaysia. For non-Malaysians, passport numbers, phone number and permanent address in Malaysia is required. Members are advised to refer to the Privacy Policy on the Sulwhasoo website for more information on the processing and handling of the personal data provided to the Company in relation to the Program.

  • “Program” means Sulwhasoo Membership Program introduced by AMOREPACIFIC (M) Sdn Bhd hereafter referred as “The Company”.
  • “Rewards” means the goods described in the Sulwhasoo Membership Program or otherwise offered as Rewards Benefits at any time.
  • “Points” means points accumulated from your purchase.
  • “Membership Date” means your join date with Sulwhasoo Membership Program.
  • “Home Counter” is referring to the counter where you register as a member.

Membership Status Policy

  • Sulwhasoo Membership is a lifetime membership and only valid from purchase via authorized Sulwhasoo Boutiques and Sulwhasoo departmental stores in Malaysia only.
  • Membership status will be determined based on past 12-months purchase history.
  • Sulwhasoo Gold, Platinum and Amber Diamond membership are valid for 12 months. To remain the membership status, minimum spend of RM2,000 for Gold, RM5,000 for Platinum and RM10,000 for Amber Diamond has to be met within your 12 months membership period. Otherwise the membership status will be downgraded.
  • Each member is eligible to enjoy ONE time Membership Upgrade Reward only.
  • Sulwhasoo may, at its discretion, amend the qualifying criteria at any time without prior notice to members. Members are advised to check the Sulwhasoo website for updates on Terms & Conditions from time to time.
  • Membership points and privileges are Nontransferable and may only be used by the member for purposes outlined in the Program.

Rewards & Privileges

Points Accumulation and Redemption

  • Points are accumulated upon your first purchase at Sulwhasoo boutiques and counters in Malaysia only. Purchases made in duty free outlets, e-commerce platform are not eligible for points accumulation.
  • RM1 is equivalent to 1 Sulwhasoo Points on regular price items. No points will be accrued on promotional or discounted items.
  • Facial service purchases are not entitled for Sulwhasoo Points accumulation.
  • Membership Points can be used for Sulwhasoo Reward Redemption Program only.
  • Points are Nontransferable nor convertible for cash.
  • Points are valid for 12-months starting from purchase date. Expired points cannot be carried forward nor be exchangeable for cash.
  • Membership Points reflection takes at least 1-3 working days, Sulwhasoo reserves the right to reject any request to issue points after a transaction has been made.
  • Points can be used to redeem from an assortment of products or services on our Sulwhasoo Rewards catalog. Rewards catalog will be change from time to time and Sulwhasoo reserves the rights to replace the item with another of equivalent value without prior notice.
  • Items in the Rewards catalog are subject to item availability or while stocks last. Member may redeem the points as soon as it meets the minimum points requirement stated in the catalog.
  • Points will be deducted from member's account after redemption has been done. All rewards redeemed are final and no exchange is allowed.

Birthday Rewards

  • Birthday 2x points is only applicable to the 1st purchase on your Birthday Month.
  • Birthday Gift redemption is only applicable to GOLD, PLATINUM, or AMBER DIAMOND members who have at least one transaction in the last 12 months.
  • Members are given 1 month to collect their birthday gift at the Home Counter only.
  • Sulwhasoo reserves the right to change and replace the Birthday Gift without prior notice.

Referral Reward

  • Member will receive 200 bonus points when friend/family make first purchase and successfully join Sulwhasoo Membership Program.
  • The Recommendee must provide Recommender 's name and phone number for verification and reward redemption.

Changes to The Membership Program

  • The company may at any time vary, modify or amend the Terms & Conditions at its absolute discretion and Members shall be bound by such variations and amendments.
  • The company is entitled at any time in its absolute discretion, without giving any reasons or notice, to terminate or withdraw this Program.
  • The discretion of the company on all matters relating to this Program shall be final and binding on the Membership Program and no correspondence shall be entertained.