All purchases made on Sulwhasoo offline platform (Parkson counter/ Aeon counter/ Isetan counter/ Roadshop) are non-returnable and non-refundable.
If you found the product is damaged, we do accept exchange with the same amounts. Within 14 days according to purchased date.
Please follow the steps below for the exchange :
1. Contact your prefer BA about the damaged product
2. Our BA will need 5 working days to confirm on the exchange; and exchange process will be arranged where necessary
3. Product(s) must be returned in its original condition and all gifts and vouchers that came along with the purchase must also be returned
4. Please note that the exchange here refers to purchases from Sulwhasoo offline platform (Parkson counter/ Aeon counter/ Isetan counter/ Roadshop) only.
Highlight – Cushion are not exchangeable